Strap connector brocken Charge 4

[JulieDRichards]

charge 4 strap connector broken fir the second time 

first time replaced with a reconditioned watch not new. 
niw it’s broken again. 
it’s signing their 365 day policy 

but saying it isn’t 
I’m guessing g they are going g to say the warranty is from my initial new watch and not the replacement . Not acceptable if that’s the case . 
It looks like quite a few of these connectors break 

Moderator edit:  updated subject for clarity

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[Odyssey13]

Hi @JulieDRichards  the warranty does state that it is only from the date of the original purchase, not the replacement. People who had issues have gone to Amazon and purchased a band which completely encompasses the Fitbit, so they can continue using it. Might be a way for you to keep using your Charge 4.

[JulieDRichards]

Hi thank you fir that information 

I have looked but can only see normal straps 😞

[Odyssey13]

@JulieDRichards  I did a quick look and found this one - click to see. It holds just the pebble of your Charge 4 and does it in a way that those strap connectors aren't needed. There are probably more out there, so you might need to look deeper.