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Strap keeps coming unclipped from Charge 3

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‎11-06-2020 11:46 - last edited on ‎11-06-2020 18:55 by Fitbit Moderator

‎11-06-2020 11:46 - last edited on ‎11-06-2020 18:55 by Fitbit Moderator

My original strap keeps falling off where the main screen clips in . I brought another 2 straps and it’s doing the same I’m not sure if the main Fitbit has worn but I’m going to end up loosing it before long any help appreciated 

 

Moderator Edit: Clarified subject

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‎11-06-2020 18:54

‎11-06-2020 18:54

Hi @lindseyfat2fit, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, there's an issue with the Charge 3 part where the wristbands clips in. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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