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Stuck on Pair Your Tracker

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‎11-19-2019 06:29 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎11-19-2019 06:29 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

My Charge 3 was no longer displaying the appropriate time of day.  I did all the basic troubleshooting but found it wouldn't sync.  I then removed the device & went to set it up.  I get to the part where it gives me a 4 number code to enter after it says it's found my device. After a bit I get the message "Sorry, the setup is taking longer than usual. Please be patient. We're on it!"  Then it gives me a list of things to try; my tracker is plugged in/charging, there are no other trackers nearby & I've turned off Bluetooth on my mobile & then back on. I have done all of them several times over the past few days to no avail. I then start over, rinse, repeat.  It says it's found my device, the device gives me the code but after that the process gets hung up.Now what???

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‎11-19-2019 10:05

‎11-19-2019 10:05

I had this same issue. I did an online chat with Fitbit support and got nowhere with their troubleshooting. The tech offered me 25% off of a new device when the old device was still operational. So after I got off the chat with him I googled Fitbit reset or erase or something to that effect and got a Youtube video showing me how to ERASE the data. The Fitbit had previously been owned by my daughter and even though she deleted it off her account it would not go through the setup. Once I watched the Youtube video and ERASED the data I was able to then set it up for my account. I believe the tech was 1st level support and after he ran out of his dialogue to fix the Fitbit he had no other options. Try erasing the data and then try the set up again. I'm interested to know if that works for you. 

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‎11-21-2019 07:21

In response to WhiteWidow

‎11-21-2019 07:21

Thank you.  I will definitely give this a try & post the outcome.

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