Stuck "Connecting to Fitbit"

[ChicagoNeil]

Been having trouble setting up my fitbit charge HR.  fitbit. it gets stuck on "connecting to fitbit" after entering the number I see on my Charge HR. I see others have the same issue. I have iphone 5s, iOS 10 and updated my fitbit app.  All I got from tweeting @fitbitsupport was to try a link on setup troubleshoots and to post on this forum.  I've tried all the troubleshoots multiple times resetting Fitbit and Phone and still keep getting stock at "connecting to fitbit".  This is really frustrating and I think I'm not alone if you look on twitter.

[hatchmar]

Did that... Still does not connect

[hatchmar]

What screen? I tried the screen on my phone and nothing......  You mean the screen that it's stuck on?

[SFSailLady]

ok - Where on the "stalled screen" did you hold your thumb and for how long?  Fast forward to 2021 and I never this problem until very recently.  I have tried several times and ways to get it to sync and I was able to last week, but this week - nope.

[SFSailLady]

Finally, it worked.  I just waited much longer than I thought I should possibly have to wait, but it finally went to the next screen.

[MoreDonuts · Accepted solution]

I know this is an old thread - but I also ran into this problem on my iPhone (6s running iOS 14). The app seemed to be stuck on “connecting to Fitbit” forever. Others have mentioned placing your thumb on the screen. For me, what worked was placing my thumb on the home button of my iPhone (which is old enough the have a home button), just like I do to unlock it, or make a payment via ApplePay, or verify that I want to install an app. It might require a finger instead - it’s probably whichever fingerprint the phone has been configured to use for security. As soon as I did that, the Fitbit app progress bar whizzed across the screen and the pairing was successful. I don’t know why this isn’t documented in an obvious place.

[Robin_me]

You are a hero tonight, friend. I was on my seventh attempt to re-pair my versa2 with my iPhone 13 mini… the thumb trick on the connecting screen worked. (Why did it work? It makes absolutely no sense, but it did!!!) Thanks a million. 

[willjoe]

Keep the Device within the Bluetooth range Most of the time, you suddenly face connection errors if you keep the smartphone or fitness tracker beyond the Bluetooth range.
Bluetooth Connectivity Issue 
Reboot Fitness Tracker and Smartphone 
Update your Fitbit App to the Latest Version 
Check for Fitbit Tracker Software Update 

Regards,

Will

[liindsey]

Hi I've tried everything mentioned in this thread, including updating the app and configuring wifi/bluetooth and it STILL get stuck in connecting for 20+ minutes when I'm trying to sync my device that has been fine for the past 7 months. There is nothing wrong with my device. This is ridiculous. Fitbit will never get another cent from me.

[RkyMtnMac]

I finally got mine to connect after several hours of messing with it. I think it finally connected when the iphone security finally displayed and I had to enter my PIN. Something happened at that point to where it connected.