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Support hasn't followed me up about Charge 3

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‎08-24-2021 10:13 - last edited on ‎08-24-2021 10:34 by Fitbit Moderator

‎08-24-2021 10:13 - last edited on ‎08-24-2021 10:34 by Fitbit Moderator

Has anyone else been able to successfully get a replacement for a Charge 3 with error 001?

I was promised a free replacement 3 weeks ago and have still not received anything. I get no replies to my email and cant get the chat to connect.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-24-2021 10:25

‎08-24-2021 10:25

Hi @Joanne555  I've notified a moderator about this and they should be by to see what's going on. If support said you would receive a replacement, they would have sent an email. Did you check your spam folder, in case it went there by mistake?

Stepping in the U.S.A. since September 2013. Android 14

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‎08-24-2021 14:10 - last edited on ‎05-22-2024 05:59 by Fitbit Moderator

In response to Odyssey13

‎08-24-2021 14:10 - last edited on ‎05-22-2024 05:59 by Fitbit Moderator

@Joanne555 Welcome to Community Forums. @Odyssey13 Thanks for the heads up and your help.

@Joanne555 Thanks for bringing this to our attention and for your feedback, and for trying to contact our team via chat. I apologize for the experience that you've had with the replacement process. This isn't the experience that we want you to have and please know this feedback won't go unnoticed. While I don't have access to your case, I've forwarded your posts to our Support team so they can review your details and continue helping you with this matter. I'd also suggest you to try getting in touch with them via chat or phone one more time by clicking here, so you can receive more updates.

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‎08-25-2021 01:37

‎08-25-2021 01:37

I have the same problem. I have had some contact, but now I heard nothing for 12 days. I was very satisfied at first. But I am now starting to get very annoyed with the customer service. I hope I hear from them very soon.

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‎08-29-2021 15:44 - last edited on ‎05-22-2024 05:59 by Fitbit Moderator

In response to DeDurk

‎08-29-2021 15:44 - last edited on ‎05-22-2024 05:59 by Fitbit Moderator

Hi there, @DeDurk.

Thanks for joining this thread and sharing your experience with our Support team. I understand how you're feeling and please know your feedback hasn't gone unnoticed as it'll help us to improve our services. While checking your details, I noticed an email was already sent to you with further instructions. Please check your spam or junk folders to find their email, and keep the communication with our them. Your case is in good hands and I'm sure our team will continue helping you with this matter to bring you back on track soon.

See you around.

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