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Suspicious email from fitbit, is it real?

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‎06-18-2022 00:44 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-18-2022 00:44 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

Hi, I have received an email out of the blue, "Replacement Offer[#45768801: Email Inquiry: Charge 4 - Damaged]"

 

I am also receiving follow up emails with links to check replacement offer. It looks pretty legit but is suspicious as I haven't reported it damaged to anyone, but I did wonder if perhaps I'm getting someone else's emails on this matter? 

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‎06-18-2022 08:22

‎06-18-2022 08:22

Hi @Tullulahjoy  get with support via chat or phone and they can tell you if it is from them. It's good you're checking as there are so many different scams going on to get our personal information. The DMV tells me I'm entitled to money back and I know they never contact unless it's by mail. Anyway, ask support and let us know what happens. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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