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Swim alert is not working-Charge 4

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‎03-29-2022 10:07 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎03-29-2022 10:07 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

My Charge 4 used to give me an alert when I was halfway through my swim.  I'd set my swim for 30 minutes and at the 15 minute mark and then again at the 30 minute mark, it'd vibrate.  This is by far the best feature of this watch and is the reason I recommend it over the Apple Watch for swimmers.  BUT, it's not working now.  How do I get this to work again?

 

thanks!

 

Jennifer

 

Moderator edit: updated subject for clarity

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‎04-18-2022 18:52

‎04-18-2022 18:52

Welcome to the Fitbit Community, @jennifermc.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

 

If you haven't done so, please restart your Tracker by following these steps.

 

In addition, please make sure Do Not Disturb (DND) is turned off. For instructions on how to navigate your Tracker, please visit this article.

 

Hope this helps.

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