Swimming shows wrong calories burned-Charge 4

[Vidmantasx]

Hi, 

I recently bought Charge 4 to track my swimming progress, but the calories count I guess is wrong after 42 mins of swimming and reaching 1250m total cal burned was 288cal. My weight is 81kg, meanwhile when I was walking to the pool for 29min it shows 234 cal burned, I guess swimming burns way more than just walking.

And it just not 1 swim, I tried 3 swims before and today I restarted Charge 4, but it didn't help.

Also I see huge gap between phone (12000steps) count and Charge 4 (16638steps) count. And I dont go anywhere without my phone

Please let me know whats wrong

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Vidmantasx.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

Please make sure to swim using any of the 4 most common strokes (freestyle, backstroke, breaststroke, and butterfly). For best results, we recommend swimming freestyle. In addition, please set the pool length for your Fitbit device. For instructions, please visit this article.

Regarding the issue with the extra steps recorded by your Fitbit device, please visit this article, open the menu "What can I do if my step count seems inaccurate?" and follow the instructions.

Hope this helps.