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Switch from iphone to Android - Badges have stopped updating earning values

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‎08-09-2019 01:59 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-09-2019 01:59 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Hi fitbit lovers

This is not anything major like the fitbit not working, but it has become fairly frustrating for me and i wondered if anyone else has experienced the same issue (and solved it!).

In a nutshell, on my previous phone (iphone 5s) where i initially started using fitbit, all syncing worked fine and i never had a problem.  Since switching phones to a Huawei H20 android, the badge history seems to have stopped updating - but only on the 'earned xxx times' (?!)

directly underneath the badge (lets say 'High Tops 20000 in a day') the last earned date is correct?

 

So, to sum it up, all my badges recognise they are being earned on the day they are earned - but the amount of time earned is not updating and this was since i switched phones.

 

Anyone had this weirdness?  

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‎08-11-2019 09:41

‎08-11-2019 09:41

@Serco, welcome! It's great to see you around!

 

Let me help you with your badge count. Please log out from the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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