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Switching device from one person to another

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‎12-25-2019 08:06 - last edited on ‎09-08-2020 11:28 by

‎12-25-2019 08:06 - last edited on ‎09-08-2020 11:28 by

I switched my old Charge 2 to my husband as I received a Versa 2 for Christmas. He signed up and downloaded the FitBit app and Bluetooth on his device is not syncing it. Any advice?

 

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‎12-25-2019 08:23

‎12-25-2019 08:23

Did you remove it from your account?

If using phone app, on your phone,click profile pic at top left, then Charge 2, then wastebasket icon at top right.  Then, in phone's bluetooth settings, un pair the Charge 2 from your phone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-28-2019 10:43

In response to JohnnyRow

‎12-28-2019 10:43

Thank you! That worked. I had disconnected it but did not unpair it on my phone

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