05-25-2021 06:53
05-25-2021 06:53
Fed up of my Charge 3 failing to sync and being unable to read the screen because of horizontal lines on the device face. I’ve followed all recommended steps numerous times to try and fix but it doesn’t work. Device only syncs when plugged in and charging then immediately loses time as it fails to continue to sync. It’s suddenly lost the Bluetooth connection a few
of times and taken a while to re-pair. I’ve deleted the device, deleted the app, undertaken several hard resets and long resets. Not the first device this has happened to, guess this is another bust one, it’s only 6 months old! This has been ongoing for 4-6 weeks, not impressed!
05-25-2021
18:35
- last edited on
06-23-2024
10:15
by
MarreFitbit
05-25-2021
18:35
- last edited on
06-23-2024
10:15
by
MarreFitbit
Hi @SunQueen ! Nice to see you on the Community again. Thank you for your report and efforts.
As the recommended steps did not work, the nest step would be to chat with us online or give us a call. Click here to get connected
See you around
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
05-26-2021 01:31
05-26-2021 01:31
Exact same issue started happening to my Charge 3 two days ago. Fitbit stopped syncing over Bluetooth, lost connection and time on the device has gone all weird and wrong. Tried resetting the device, turning off and on - nothing works. Tried setting up as a new device and now the app is stuck on “Connecting”. I cannot even set it up again rendering it useless. Exactly a year old!
05-26-2021 04:26
05-26-2021 04:26
I’ve had the exact same issue, was struggling to sync then horizontal lines appeared slowly, most recent charge completely killed the screen- there’s nothing visible at all on the screen, it won’t sync at all but it vibrates. Absolutely gutted, had it 18 months and for the amount of money you pay you expect it to last much longer
05-26-2021
17:14
- last edited on
06-23-2024
10:14
by
MarreFitbit
05-26-2021
17:14
- last edited on
06-23-2024
10:14
by
MarreFitbit
Hi @FlyingSpanner @AshJH ! Nice to see you on the Community! Thank you letting us know about this and for your efforts.
Please do as follows.
Hope this helps.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
05-26-2021 18:52
05-26-2021 18:52
Same here. Customer service was no help. They sent me an email with a coupon code for a new one. It's 13 months old. I'm not impressed
05-26-2021 18:53
05-26-2021 18:53
I'm having the same issue after 13 months