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Syncing Charge 2 to an iPhone XR

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‎07-08-2019 12:23 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-08-2019 12:23 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

Haven’t been able to sync my charge to my iPhone for 3 days. I’ve turned Bluetooth on and off, that didn’t do anything. Every time I go on the app to sync it’s always searching and won’t change off that. 

 

Any suggestions appreciated 

 

 

Moderator edit: updated subject for clarity

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‎07-09-2019 07:41

‎07-09-2019 07:41

@Josiejlewis, welcome! Thanks for being part of our Community! 

 

Let me help you syncing your Charge 2 with your phone and thank you for troubleshooting this issue. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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