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Syncing Charge 2 with Samsung Galaxy S7 Edge

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‎03-08-2019 06:08 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎03-08-2019 06:08 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

I have had this problem for aprox 3months without any solution in site, considering all the syncing problems other user's are having is Fitbit fit for purpose. Daimac.

 

 

Moderator edit: updated subject for clarity

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‎03-10-2019 09:08

‎03-10-2019 09:08

@Daimac Welcome! It's nice to have you on board! Sorry to hear about your issues syncing your Charge 2 with your phone. 

 

You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes.

Alvaro | Community Moderator

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