help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties and broken wristband

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-11-2020 06:01 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-11-2020 06:01 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

The band is broken is there anyway to replace it? The device stop syncing not should why.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-19-2020 18:32

‎05-19-2020 18:32

Hi @slbc1157, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that the band of your Charge 2 broke. To help you with the syncing issues you're experiencing, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

For the wristband issue, I've contacted our Customer Support team on your behalf for them to provide you with further assistance. Therefore, please keep an eye on your email inbox because they'll be in touch with you in a timely manner.

 

Let me know if you have any additional questions.

Best Answer
0 Votes