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Syncing difficulties and issue with wristband

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‎01-10-2020 13:29 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-10-2020 13:29 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

FitBit says tough luck, we know we sell an unreliable product that is why we sent you a new one in March but that one doesn't need to last an entire year, only the first one... does anyone have a suggestion?

 

Moderator edit: Subject for clarity 

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‎01-11-2020 17:05 - edited ‎01-11-2020 17:07

‎01-11-2020 17:05 - edited ‎01-11-2020 17:07

Hi @CrackedGlass, It's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and the details that were shared in your post. I was informed by our Support team that they already provided you assistance with the inconvenience you experienced with your Charge 2. That said, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

The feedback that was shared in your post is appreciated.

 

I'll be around.

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