help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing difficulties with Samsung Galaxy A7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2019 10:08 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-11-2019 10:08 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Charge 2 stopped syncing on my A7. Reset both phone and charge 2. Still would not sync.

Deleted app and reinstalled. Logged in. Deleted tracker and attempted to set up new tracker in app. App finds tracker and a 4 digit number is displayed to enter into the app. App the trys to connect and after a while  "Sorry, the setup is taking longer than usual. Please be patient. We're on it!" is displayed on the app and it sits there indefinitely and nothing ever happens.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-12-2019 12:05

‎06-12-2019 12:05

Hello @KPNut11 thanks for bringing this to my attention, I'm happy to help you with your syncing difficulties and give you a warm welcome to our Community Forums!

 

First, I'd like to appreciate your time and effort troubleshooting your device prior posting. Let me share with you that the Samsung Galaxy A7 is not under our list of Supported Devices, therefore, you may encounter certain connection difficulties that may affect the syncing process. That said, I recommend to check our help article: Why won't my Fitbit device sync? to give it a try, however, I'm unsure if troubleshooting your device will rectify this syncing concern. If this is the case, I recommend you to try with your computer or an alternative supported mobile device.

 

I'll be here if you need anything else, please keep me posted. 

Best Answer
0 Votes