Syncing my charge 2 on new phone

[deanarobinson]

I have changed my iPhone from a 6 to a 7. I have followed all instructions and problems solving solutions and nothing is working. I have deleted app numerous times switched off Bluetooth then on again not worked I’m at desperation point please help

[SteveH]

Do you still have your old phone? If so, make sure it doesn't have a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone.

[deanarobinson]

Thank you for getting back to me. Yes it was on my old phones Bluetooth have deleted but my fit bit is still not syncing with my new phone

Sent from my iPhone

[deanarobinson]

Taken off old phone on Bluetooth still not working on new phone 

[deanarobinson]

Not resolved pressed wrong button 

[SteveH]

I'm not sure what to suggest. If nobody else responds you may want to contact customer support via: contact.fitbit.com

PS I've removed the "solved" status

[SunsetRunner]

I'm having the same problem but with android and fitbit connect. It is not finding my device and keeps coming up with "Error occurred when pairing"