Syncing with new Samsung Galaxy Note 9 phone

[chershb1]

Older phone is still paired with charge 2 and syncs although not consistently. I have a new Note 9 and Bluetooth does not find my fitbit. I reset the fitbit, uninstalled and reinstalled the app on the new phone. Help!

Moderator edit: Subject for clarity and format 

[Calico2018]

Hi!  What is the specific name of he notification app you used ?   Fingers crossed I can get it to work for my phone! Thank you so much!

[HeydyF]

Hey @Calico2018, let me give you a warm welcome to the Community! As @MrJrSr said, you can  download the Fitbit app notifications to your Samsung Galaxy Note 9, just keep in mind that I can't guarantee that once is installed, it'll work. But try that out and let me know how it goes! 

I'll be around! 

[PatriM333]

It worked when I turned the S pen remote off!!!! Thank you!!!

[Calico2018]

Thank you! Once my watch arrives, I'll let you know.  Is this the app?

[HeydyF]

Hey @PatriM333, let me give you a warm welcome to the Community! I appreciate the update. Sounds great that your Charge 2 is getting notifications. That tip might help out other users with the same issue, to solve it. 

@Calico2018, I think that one could be the app that some other users mentioned in this thread, but I can't tell that it'll work with your Charge 2. Just keep that in mind. 

Keep me posted! 

[AcuraGSX]

The Note 9 is a flagship phone by Samsung.  It's been out now for almost 3 months.  The fact that there has been no support added for this device has shown me that FitBit is not the company for me.  We're on our way to Verizon at this very second to get a Galaxy Watch.  Your consumer base should not have to wait 3 months for you to get around to adding it to your compatible device list.  If you valued your customers, this would be a priority with all major phone brands.  Especially with how popular the Note is.

[MrJrSr]

I have been using it with my Note 9 for a while now  It works with the Note 9, S9 and the S9 plus. It I were you I would try turning off the SPen setting or adding the Fitbit Notifications App. I had the Galaxy Watch and hated it. Nowhere near as good as the Fitbit 

[MrJrSr]

I don't think you can  I just don't want anyone wasting more money if I could help  

[Edzone208]

THANK YOU!  I purchased my note 9 on 11/23/18. This tip to turn off the S pen remote worked for me. My charge 2 is syncing perfectly now - and I've been able to reconnect the S pen remote and receive notifications!! So happy! 

[HeydyF]

Hey guys! Thanks for your participation around the Forums! 

Sounds great that some of you are not getting anymore syncing issues with your Charge 2 and that both are working fine now. 

For those who still experiencing syncing issues, I suggest you to keep trying the troubleshooting in this help article: Why won't my Fitbit device sync? If still not working, please be patient while our team keeps working on adding more phones and tablets to the compatible devices link. 

Have a nice day! 

[Keller-R]

I agree 100% ; Fitbit should have fixed this problem! 

[HeydyF]

Hello @Keller-R, it is great to see new faces around the forums! What is the exact issue that you are experiencing with your Charge 2? Is it not syncing with your Samsung Galaxy Note 9 or your tracker is not getting notifications? Let me know so I can give you a hand on this. 

I'll be around! 

[kb62]

Let's  get it there asap.

[HeydyF]

Hey @Jenny8675309, I hope you are doin' fine! Exactly, which post would you like to delete? Let me know, 'cause there are 2 posts from you along this thread. 🙂 

How you doin' @kb62! Could you please be more specific in regards of your request? 

I'll be around! 

[SLR59]

FitbitHR, also wont sync with my note9 didnt realize that when I upgraded my phone. I had it and was just going to use it ..sadface. 

Does this make these things obsolete? 

[HeydyF]

Hey @SLR59, let me give you a warm welcome to the Community! The Samsung Galaxy Note 9 is on the compatible devices list, so you should have no inconveniences to sync it with your Charge 2 or get notifications. However, if you are experiencing difficulties to sync, please take a look at the instructions in this help article: Why won't my Fitbit device sync? 

Let me know how it goes! 

[forresta65]

A flagship phone and Fitbit doesn't support it. Wow, sad.