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Syncing with new phone

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‎02-25-2019 20:19 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-25-2019 20:19 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My charge 2 is not recognized by my new phone and won’t sync with it. The phone’s Bluetooth works fine but when I try to set up the charge with the app, it loops for a long time with out doing anything! I am not sure it it is the app, the phone or the charge! The phone works fine with any other programs or equipment... so I think it is the app or the Charge2, but they were working fine until I got the new phone! 

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‎02-25-2019 20:47

‎02-25-2019 20:47

Welcome to the forums!

 

Is your phone on the supported list? If not things will not work correctly until it is

Supported Devices

 

 

Hope to see you around the forums! Join in on the discussions forums!

Community Council Member

Wendy | CA | Moto G6 Android

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‎02-25-2019 21:01

In response to WendyB

‎02-25-2019 21:01

It is an iPhone XR... I suppose if it is compatible/supported by iPhone X it should be too for XR 

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