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Temporarily don't have fitbit

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‎04-02-2019 12:24 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎04-02-2019 12:24 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

I gave my fitbit to my son (his broke, and he needs it for work), so I disconnected it from my account.  Now I cannot see my heart rate history...(I know I can't get new data, but I'd like to keep my history ).  Is this possible?  I may get a new fitbit in the future, and I'd like to have the old data!

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5 REPLIES 5

‎04-05-2019 11:19

‎04-05-2019 11:19

You should be able to see that data on the website dashboard.

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‎04-05-2019 17:40

In response to SunsetRunner

‎04-05-2019 17:40

Nope.  That's the first place I looked for it.  All  my other data is there, but not the heart rate.

 

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‎04-05-2019 21:36

In response to Violette88

‎04-05-2019 21:36

Well you are not wearing it so how would Heart rate be there? Just my thought

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Wendy | CA | Moto G6 Android

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‎04-06-2019 13:19

In response to Violette88

‎04-06-2019 13:19

Is your heart rate tile set to daily? If you keep hitting the back button next to the "today" icon in the upper right you should start seeing history when you get to the last day your recorded your heart rate. It shouldn't be gone.

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‎04-07-2019 00:30

In response to SunsetRunner

‎04-07-2019 00:30

Thanks for your help!  I thought that was a good suggestion, but alas, my heart history is gone no matter how far I backtrack.

 

I read somewhere that there has to be a fitbit attached to the account to get that info, so hopefully it will reappear if I get a new one.  Not a huge deal, but it would be nice to have. 

 

Thanks again for a good suggestion!

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