help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Text and phone call notifications

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2018 13:04 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎05-04-2018 13:04 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

My Fitbit hr stopped sending txt and call notifications. Have not received for several weeks. One of the features I really enjoyed 

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎05-06-2018 11:16

‎05-06-2018 11:16

@mtilley01 Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with notifications on your Charge HR. 

 

I'd recommend trying all of the troubleshooting steps for notifications found on this helpful article here. Doing this has helped other users in the past and it should help you as well. Please note that Fitbit Charge HR will only receive call notifications and not text. Check the comparison box on this article for more details.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

View best answer in original post

Best Answer
3 REPLIES 3

‎05-06-2018 11:16

‎05-06-2018 11:16

@mtilley01 Welcome to the Fitbit family! Thanks for reporting the situation you are experiencing with notifications on your Charge HR. 

 

I'd recommend trying all of the troubleshooting steps for notifications found on this helpful article here. Doing this has helped other users in the past and it should help you as well. Please note that Fitbit Charge HR will only receive call notifications and not text. Check the comparison box on this article for more details.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎05-06-2018 12:05

In response to SantiR

‎05-06-2018 12:05

I was able to get everything to work after going through all the suggested steps twice. I finally deleted my Fitbit and app and started all over as if it was a new device. 

Thanks!

Best Answer
0 Votes

‎04-22-2020 19:00

In response to SantiR

‎04-22-2020 19:00

Has the ability for the Charge HR to receive call notifications been completely removed?

I don't see it listed in the chart in the linked article.

I'm unable to receive a test call notification on Android from fitbit app notification settings. 

Best Answer