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Text messages and calls not showing up on my Charge 2

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‎03-01-2020 18:29 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-01-2020 18:29 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

My Fitbit doesn't notify me of a text message or call. How to I fix this?

 

 

Moderator edit: updated subject for clarity

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8 REPLIES 8

‎03-02-2020 09:41 - last edited on ‎01-22-2025 06:08 by Fitbit Moderator

‎03-02-2020 09:41 - last edited on ‎01-22-2025 06:08 by Fitbit Moderator

@MeganG0585 Welcome! It's great to see you around! 

Let me help you with your Charge 2 not getting notifications. Which phone are you using? Is it compatible? You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-02-2020 12:19

‎03-02-2020 12:19

If you haven't done the software update,

(from October 2019)that doesn't work, you don't get call/text notifications 

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‎03-02-2020 13:31

In response to Laurenmlh824

‎03-02-2020 13:31

I have done the update. Everything worked perfectly fine before...
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‎03-03-2020 08:15

‎03-03-2020 08:15

Same here. Messages/calls were coming thru just fine, so I know my notification settings are set properly. But for a few days now, the notifications stopped coming thru. I reset my Charge 2. I unpaired and re-paired. Reset my settings. Still, nothing. Is this a Fitbit glitch??

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‎03-03-2020 10:01

In response to ShyGirl724

‎03-03-2020 10:01

Yes, I think it’s a major glitch.
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‎06-22-2020 21:02

In response to AlvaroFitbit

‎06-22-2020 21:02

I have a Samsung S7 Edge. This still did not work for me.

 

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‎07-18-2020 14:02

In response to Hiker26

‎07-18-2020 14:02

Hello did this issue ever get fixed? I am having the exact same problem with my Versa 2. Call notifications work but text messages don’t. I have an IPhone. Thanks! 

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‎07-22-2020 08:16

In response to Lewis92

‎07-22-2020 08:16

Eventually mine starting working again... calls and text notifications. But they still fail to appear sometimes. 😑 Since it's been a little more consistent, I'm guessing that when they don't appear, it's a connection issue - with the Sprint / T-Mobile merger, my service has been suffering the last couple of weeks. Good luck with yours, hopefully you get the text notifications to work!!

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