Text messages not coming through my Charge 4

[Deniseq67]

For about a week now, I haven't been able to get message notifications on my Charge 4. I've tried text messages and Messenger notifications. I do still get a notification when I have an incoming call. I have restarted my phone and my Fitbit several times with no luck. It's always something.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Deniseq67. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

Please try the steps below:

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. In-app notification settings
5. Make sure there is a check mark next to "Preview Message" 

For more information, see How do I get notifications from my phone on my Fitbit device?

Hope this helps. 

[Deniseq67]

Thanks, have all of that done already, it doesn't work.

[MarreFitbit]

@Deniseq67 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.