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Text messages not coming through my Charge 4

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‎12-11-2022 22:19 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎12-11-2022 22:19 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

Charge4 won’t get notifications from iPhone since a few days. I tried every steps like new starting.. iPhone and Charge 4.. 

Incoming calls, messages (WhatsApp, Telegram) are not shown on screen or the device  vibrates.  

I don’t find any solution, so what Fitbit?

 

 

Moderator Edit: Clarified subject

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‎12-12-2022 14:39

‎12-12-2022 14:39

Hi there, @eschirk. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

 

As a first approach, please follow these troubleshooting steps Troubleshooting quick tips for iPhones

 

On the other hand, since you are on iOS devices, let me know if you're receiving third-party notifications but iMessages. With that being the case, try toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎12-14-2022 05:30

‎12-14-2022 05:30

There’s a really good post about this on this forum.  It’s a few years old now.  It helped me.  I hadn’t had notifications in the 5 months I’d had my Fitbit, finally it just got too much. I googled it again and the forum post came up.

 

The problem with mine was not the settings on the Fitbit app, it was the settings on the actual Fitbit itself.  You can either go into settings on the Fitbit, scroll to far right.  Or hold down the button from the Home Screen.  It will come up with DND and sleep icons.  If they’re not greyed out, they are active.  I don’t know if it’s default, I never (intentionally) changed them, but mine was set on sleep mode.  When I took that off, it went into DND mode, and when I took that off too, finally I was able to get notifications.

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