Text messages/phone calls don't show up on my fitbit

[RailFanPeg]

How do I get my fit bit and my phone linked back up so when I get text messages they come through on my fit bit.  I have the Charge 2 fit bit.  Can anyone help me so that I can get this set up again from my phone to my fit bit again.  I enjoy that feature. I had it then it went away. I would like to get it back again

Thank you Peggy 

Moderator edit: Title

[BillGardiner]

Nothing!  Must be soft wear failure that they should fix?? Fraudulent Marketing to still list this as a feature of the FitBit Charge 2.  

[Sbrumett]

I'm also in the same boat unfortunately. Wish I could get it working again it was a very nice feature to have. Makes me second guess if I should get my oldest daughter the new Alta she wants. Will this do the same to her??

[Rittersport]

Fitbit had an app update this week but I still don’t seem to get text message notifications...some calendar and phone calls come through. I have an iPhone SE.

[Rainydaye3]

Have you tried live chatting when a rep?

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[Rittersport]

I did and they asked for screen shots to ensure my settings were correct. Then Fitbit said it was a known issue and that it should be resolved with App updates. That did not seem to help this week.

[Rainydaye3]

I did get mine to work.In my case, it was a stupid mistake. I had turned off my notifications on my Fit Bit. I did go through everything to check first though, Inc updates. Contact a rep before giving up.

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[Rainydaye3]

Hope it works out. Keep bugging them if not.

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[Gwesten]

Mine was a stupid mistake also, if I hadn't put "Notifications" on as a menu item for my fitbit as I tried to figure out why it wasn't working, I never would have seen it say "Notifications Off" as I cycled thru the menu items.   So I held the button down until it said "Notifications On" and it is back!  Today when I was going to charge it up I must have turned it off again as I was trying to attach the charger,  now I know to check it every time after I charge it in case I do it again.

[Rainydaye3]

Ha! That's my story, too.

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[ttfaraway]

Oh no. They dropped quite a few ones. The developers were too lazy and decided it was way too much work for them to keep the phones they had. They are conspiring with the phone companies to make us purchase new phones or upgrade our fitbits to ones that compatible.

[Rainydaye3]

It wasn't working on my charge 2 a few weeks ago but the problem that time was mine. However, it's not getting then again and it doesn't appear to be anything I'm doing. Uninstalled app reinstalled it.There is something under advanced notifications that asks me to turn on but this gives access to all apps and I don't think that is necessary. Pretty sure it was never on before.

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[Sandymax]

I can't get my fitbit charger 2 to show me phone calls and text messages please help me how to do it thank you I have notification on

[BillGardiner]

Mine too. I’ve tried all manner or settings, re-setting, sinking, and calling the company.
Still not working, but strangely I got one (1) announced phone call just the other day? But known since!
Other “Bloggers” seem to think it is a Software or Firmware problem????
They also believe the company knows the problem, but just wont allocate the reassures to fix it???

Let me know if you find an answer

Bill

Going NoWhere Slowly

Sent from my iPad

[Rainydaye3]

I've talked with Fitbit support twice and both Times....a miracle. Each rep got the notifications back, each using slightly different variations. Happily thanked them....but Alas, mitt happiness was short lived each time. It stopped receiving notifications. I was too busy today to call again but will do so tomorrow. Methinks something is wrong in the state if Fit Bit.  According to my tracker, I am also going nowhere slowly

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[ttfaraway]

Did you check to see if your phone is even listed to take those kind of
notifications? I called and that's how I found out in the new update they
didn't include my phone. I have left remarks on several responses on
different posts about this.

[Rainydaye3]

I looked for compatability o.k. their site and it was there but I've heard it was an issue, some updates actually removing phones. When I called short they asked which phone I had and if that was a problem, they would have told me then.

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[AlvaroFitbit]

Hi everyone sorry to hear that you aren't getting your notifications on your Charge 2. First make sure your phone is compatible to sync and get notifications. There are many non listed phones that can sync but I can't guarantee they will work flawlessly. After this check the Charge 2 itself has notifications enabled (not in the Do not disturb mode) by long pressing the button while viewing the time (not on any other menu item). Now regarding the phone many of you haven't mentioned which one you have but restart the bluetooth on your phone (for iOS users running the latest iOS version you will need to actually go to the settings area to properly turn off and on the bluetooth as the Control Center won't do this). It would be better if you log out from the app, restart your phone and log back in and after this restart your tracker by doing the following:

Plug the charging cable to your computer or UL certified wall adapter.
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker.

Take into consideration that the Fitbit app will use your phone's privacy settings so check them (Apple users may find this post helpful). On Android go to settings > Privacy/Security and make sure your messages show on the lock screen and also give the app the necessary permissions (settings > apps > Fitbit > permissions).

Finally go to the bluetooth settings area and delete any and all devices listed there then go to the app and retry syncing them to refresh the link.

Let me know how it goes!

[Rittersport]

Thanks for your reply...my phone is the iPhone SE which is apparently on
the list with Fitbit as one that should sync. I have done everything you
have already mentioned a thousand times over and yet the only thing that
sometimes works to the Fitbit from my iPhone is a calendar item
notification, or a phone call...no texts. Your instructions for the
restart of the tracker seems to be for the Alta...I have the Charge HR so
that does not apply. I am still fairly confident that there is a firmware
issue between Fitbit and iPhone as the techy folks at Fitbit said they are
working on...but to date...I have not seen a Fitbit App update.

[AlvaroFitbit]

@Rittersport you are right in regards of the restart instructions (I have corrected this already on my previous post). My post was intended to help everyone so this is why I explain the instructions in general terms. Definitely your iPhone SE is a compatible device. Also here are the instructions to restart a Charge HR (although I am sure you have tried this several times):

1.- Plug your charging cable into the USB port and insert the other end into the port on the back of your
2.- Fitbit Charge HR. Your Charge HR will begin charging.
3.- Press and hold the button for 10 to 12 seconds until you see the Fitbit icon and a version number (e.g. "V30").
4.- Let go of the button.
5.- Unplug your tracker from the charging cable.

I posted the Charge 2 instructions since this is in the Charge 2 board, not sure if the Charge HR has any firmware issues at this point as a new one was released a few weeks ago but it would be worth retrying the update if you still get the notification to update your tracker. Still thank you for letting us all know what support has told you.

I'll be around!

[Rainydaye3]

Thanks
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