The LCD screen on my Charge 3 is dim & filled with black lines

[LisaFaith]

After just 6 months of ownership, all of a sudden today, my Charge 3 was covered in black lines, as though the pixels are defective.  I'd noticed it seemed dimmer over the past week but nothing else.  I did hard and soft resets to no avail. This is awful!  I have a Note 9 but I don't think it has anything to do with that.  It appears to be a defective screen.

Moderator edit: subject updated for clarity

[Hskocean]

Thank you, I really appreciate your help with this problem. I will keep you posted.

[DavideFitbit]

No problem, thank you for your reply @Hskocean.  

[Hskocean]

Good morning! I wanted to update you on my charge 3 problem. It falls within the limited warranty where I bought it so when I received a quick response from customer service, they included a link for replacing my device. It will be sent to me shortly with no hassles. I appreciate your help from the start.
Hillary

[cshapley54]

i recieved mine for Christmas 2018, less than 5 months and it has the vertical black/grey lines and difficult to see scree.  how can i return or exchange it?  

[DavideFitbit]

Excellent, thank you for the update @Hskocean, it's good to know you'll be receiving a replacement.  

Thank you for sharing this information @cshapley54, I'm sorry to see that you've been having trouble with the display as well. Before considering other options, could you please confirm if you already tried all the steps mentioned here previously?  

Keep me posted. 

[LisaFaith · Accepted solution]

Here we go again! The replacement Charge 3 has failed! So I got my replacement around 3 weeks ago. Everything seemed fine until this morning...when it started vibrating like crazy and scrolling through various screens.  I tried everything for hours to get it to stop including resetting it. It's completely useless now...the screen is blank. When I plug it in, nothing shows up, even the battery.  Sometimes after pressing the button, while plugged into the charger the smiley face stays on for hours, even after removing it. I took videos.  I've tried everything.  The replacement is defective.  I am so disappointed in FitBit!

[DavideFitbit]

Hello @LisaFaith, I'm very sorry to see that you've experienced trouble with the replacement device. Thank you for taking the time to share your feedback and experience with this: comments from users are always useful to continue to improving the quality of products and services. 

Since you already tried the restart procedure and other troubleshooting steps, I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Keep me posted.

[WuTiamo]

Hi @DavideFitbit 

Hi @LisaFaith, @JessBennett and @Schmoo2505,

It is now my charges 3 having this horizontal lines at the upper parts of the screen.

Been doing restart and long restart but not helping at all.

Need some help here.

Thank you. 

[DavideFitbit]

Hi @WuTiamo, welcome to the Fitbit Community forums. 

Thank you for sharing this information about the trouble you've been having with the screen of your Charge 3 that is showing a few horizontal lines. 

Before considering other options, and besides the restart and long restart procedures that you already tried, please make sure to try changing the clock face option that you've selected on your Charge 3 device following the steps listed here, this has been helpful for other users experiencing something similar.  

Please keep me posted on the outcome.  

[WuTiamo]

Hi @DavideFitbit,

Thank you for your prompt response. 

Tried 2 days in a row to change the watch look from the link provided.

Unfortunately, the fitbit apps (android os) keep showing progress circle the whole day without able to change the watch look.  And I give up.

Restart my mobile,  re-open fitbit apps, sync the charge 3, work normally (eventhough)  took longer time (5 minutes).

Tried to change the watch look again but facing the same outcome. Only showing progress circle the while day. 

Thank you. 

[WuTiamo]

Hi @DavideFitbit,

My Charge 3 LCD is getting worse. 

And yesterday I experience sudden low battery warning.

Any advise for both issues?

Thank you. 

Moderator edit: format

[DavideFitbit]

Hello @WuTiamo, thank you for your reply and confirming that you already tried all the suggested steps and that you've also experienced this inconvenience with the battery.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.