The Wristbands Of My Charge 4 Unclip

[SunsetRunner]

I started a few days ago having issues with the vinyl bracelets I used on my Charge 4. When I try to tie it to my wrist, the bracelet unclips itself from the Charge 4. It also happened a few times that the bracelet unclipped from one side of the Charge 4 while I wear it. I almost lost my watch due to that. It is doing the same with all of the vinyl bracelets I own. I noticed that the clip on the Charge 4 which is at the top of the watch and is flexible is partially broken, causing this issue.

I have this Charge 4 since June 2021. Is it still covered by warranty? Can it be repaired?

Thanks for your help

Sylvie Corbeil Peloquin

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @SunsetRunner. Welcome to Community Forums.

I appreciate you shared your experience with the Community. I'd recommend you contact Support Team for more information regarding warranty.

Have a good day.

[KPfit3]

I had same issue. I bought mine around December 2021. Called customer service and got case number. Don’t have a receipt so Mr Mark Miguel from customer service just told me to find a receipt or they won’t do anything. 

thanks for bit of fit 

 

[Timonthy44]

Same here! Seems like this issue is a design/quality control issue?

Help Chat seems to be the way to go?

[Timonthy44]

Actually that's not true? I would contact them again. They offered to replaced my roommates? He ended up upgrading to a Sense2 they gave him a big discount!

[LucioFitbit]

Hi there @KPfit3 and @Timonthy44. Welcome to Community Forums.

@KPfit3 I appreciate you shared this experience. I'd suggest you continue your process with Support Team as you already have a case with them.

@Timonthy44 thanks for sharing this information, I'm sure many users will find it useful.

Have a good one.

[KateC_NZ]

I have this problem too,  I see this has been going on for a few years now so you'd think the problem would have been sorted.  My last Charge 4 had the dim screen problem.  Such a pity because I like the watches but won't be getting another one as each has had manufacturer faults.