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The best way to sync after Fitbit app update

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‎06-14-2019 11:56 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-14-2019 11:56 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

Hi

I feel a bit silly asking this, but since the fitbit new look was updated about a week ago I'm not quite sure what I should be doing to sync.  On my iPhone I used to 'pull down' and it synced - I could see when it was syncing.  What exactly is the best and correct way to sync?  I press everything I can on my iPhone until it syncs but I know there should just be one way to sync.

 

Thanks Julie

 

Moderator edit: Subject for clarity 

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‎06-16-2019 11:51

‎06-16-2019 11:51

Hello @JulieCarrington thanks for bringing this to my attention, I'm happy to answer your question and to see you participating again in our Community Forums!

 

There are no silly questions, also, I'm sure that you're not the only one who has this specific question. That said, I recommend you to see our help article: How do I manually sync my tracker or watch? for more information and details. Even though our Fitbit app was redesigned, the syncing process remain the same. Please look at the article previously mentioned and let me know if you have any additional questions for me.

 

I'll be around. 

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