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The buckle on my Charge 3 came off

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‎07-06-2019 08:11 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎07-06-2019 08:11 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

The buckle on my Fitbit came off yet the hole it goes thru is still intact (on the band). I thought the metal piece was spring loaded but it isn't. I have been able to wear my Fitbit for the past 4 days. Can any one please help?

Dick

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎07-07-2019 07:48

‎07-07-2019 07:48

It's great to see you around @flivver22.

 

About your buckle issue, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, check our warranty policy and let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-07-2019 08:49

In response to AlejandraFitbit

‎07-07-2019 08:49

Thank u so very much for your help. I said I have had the fitbit on for
the last 4 days but actually meant that I can't wear the fitbit. Thanks
again
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‎08-04-2020 14:08

In response to flivver22

‎08-04-2020 14:08

Hi I just had the same problem right now and this thread showed up on Google search 😅 Did you find a way to put it back? I cannot replace with a new band at the moment. I hope you have answers!! 

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‎07-15-2022 09:04

In response to SanjitChoudhury

‎07-15-2022 09:04

Old thread but just in case some needs it now.

 

https://youtube.com/clip/UgkxYKq8bfWLHrW8_dlZNe6-EyTh0rng1TN6

This video answered it 

 

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