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The button has just fallen off my Charge 3

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‎11-13-2020 14:41 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

‎11-13-2020 14:41 - last edited on ‎11-17-2020 10:13 by Fitbit Moderator

Hi, my charge 3 was bought in Nov 2019 but I didn’t get it until Xmas as a present from my wife. Today the button has fallen off and my watch no longer works. Please help and advise what I do next.  Thank you

 

 

Moderator Edit: Clarified subject

 

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3 REPLIES 3

‎11-13-2020 14:46

‎11-13-2020 14:46

The button has fallen off my charge 3. I only received it last Christmas and now it won’t work. I’m very disappointed in this and upset that a gift from my wife appears useless. Please help and advise on what to do.  Thank you

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‎11-13-2020 16:17

In response to Tudor78

‎11-13-2020 16:17

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-16-2020 07:47 - last edited on ‎11-06-2025 07:20 by Fitbit Moderator

In response to Odyssey13

‎11-16-2020 07:47 - last edited on ‎11-06-2025 07:20 by Fitbit Moderator

@Tudor78 It's great to see you in the Community! 

Sorry to hear that your Charge 3 button fell off. As @Odyssey13 mentioned you can contact our Support team for assistance. I noticed that you don't have a ticket with them so I have created one for you. They will reach out to you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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