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The data registered by my Charge 3 is gone the next day

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‎04-21-2020 07:54 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-21-2020 07:54 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

Hello!

 

I have the Charge 3. When I begin a hike, I will start the recording feature on the Fitbit app on my phone. When the hike ends, I save the recording and am able to view the distance, total time and average pace and calories burned. It also has the GPS on so I can view my trail. However, when I check the next day, the information is lost and Fitbit has replaced the data with "Walk" and I only have calories burned and heart rate information. 

 

Does anyone else have this issue and is there a fix for it? I appreciate any help.

 

 

Moderator edit: updated subject for clarity

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‎05-05-2020 10:59 - edited ‎01-29-2024 08:40

‎05-05-2020 10:59 - edited ‎01-29-2024 08:40

Hello there @vivianooi, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for bring this to my attention and for the details provided about the name of the activities you're having issues with.

I've seen you contacted our Support Team after posting here and saw that they explained to you what's happening with your activities. 

Let us know if there's anything else we may do to help you, we're always around.

Maria | Community Moderator, Fitbit


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