The display of my Charge 3 is too dim

[SunsetRunner]

hi, I am having a problem with the display screen it is dull in normal and auto mode, so much so that I can't see anything. I tired thr hard reset and its the same

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner.

I'm sorry to hear that your Fitbit Charge 3 display is too dim. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[LikyJ]

hi, I am having a problem with the display screen. I hardly can see anything.

What should i do? 

[F3mk3]

My display has also problems with the brightness. I can see hardly anything.

What should I do?

[EdsonFitbit]

Welcome to the Fitbit Community @LikyJ @F3mk3.

I regret to hear that you have experienced difficulties with the brightness of your Fitbit Charge 3. 

@LikyJ @F3mk3, I contacted Customer Support and it seems that you've been in touch with them recently. I'm pretty sure they will do their best to provide a high level of assistance.

Please let us know if you have any question.

[dadsafrantic]

so what is the answer?  this is also happening to me.  tell me there is a fix or this will be my last fb product.

[Kategravelle]

There is no solution. I’ve been having this issue for the past three months, when I contacted customer service I was made aware that because my watch was passed my warranty there was nothing that Fitbit would do for me. I was offered a discount code to simply buy a new watch, but as far as a fix... there is no fix. Completely unacceptable

[EdsonFitbit]

Thank you for visiting the Fitbit Community @dadsafrantic @Kategravelle.

@dadsafrantic, to try to resolve the issue please change the screen's brightness of your Charge 3 to see if there is any change. For information about how to navigate your Tracker's screen, please visit this article.

If this doesn't help, please restart your Charge 3 by following these steps. In addition, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

@Kategravelle, thank you for your feedback.

Our team is constantly working to improve our products and services.

If you need further assistance please let us know.

[SunsetRunner]

Apparently nothing if your warranty is expired

Sent from my iPad

[Kategravelle]

Hi Edson, I have tried all of this already. When I spoke to customer service previously they gave me the same list of things to try & they didn’t work. Also, I can’t adjust the brightness of my advice, because there isn’t anything being displayed. I’ve tried long resetting & changing the clock face. 
A new solution would be wonderful pleaseee

[LikyJ]

Hahaha... 

I think fitbit products only last 2 years. Coz they already come up with new product. 

Previously I thought I'll buy charge 4 & passed my charge 3 to my little brother, but seeing there's no service centre for fitbit, I think I'll buy other products which already prove better than fitbit. 

[EdsonFitbit]

Thanks for your feedback @SunsetRunner @Kategravelle @LikyJ.

At this point we recommend updating Customer Support to get further assistance.

If you have any question, please let us know.