The display of my Charge 3 is too dim

[tbnt]

Moved from another brand to Charge 3 for simple walking work, but while it’s good when it works, 60% of the time the display is unreadable outdoors, even under downunder cloudy winter days.
Brightness is set to normal, sleep mode is off, and yes, I’ve done a reset twice now.
It’s fine indoors, or in a car, but it’s not cutting it outside.And no, I’m not wearing sunglasses.
All other functions are fine, but it I can’t set and start it, can you suggest a more suitable simple device that is designed for outdoor use.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @tbnt.

I'm sorry to hear that your Fitbit Charge 3 display is too dim. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Donnawanna]

Mine is doing the same thing. Unless it is pitch dark I cannot see it

[DAL11]

I have 2 in our house and both have same issue. Just received 35% discount on new device as the offer.