help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The entire top of Charge 4 screen is off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-06-2022 07:20 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎11-06-2022 07:20 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

I am upset with this forum, I have. I got no answers to my Charge 4 fading and now the top of the screen is black. All I see is the bottom screen which look like lines. It has less than a year. I bought on black Friday last year at the military exchange. Sad to think you would deliver faulty products to military families.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-08-2022 13:08

‎11-08-2022 13:08

Hi there @Gris0923, I'm glad to see you around in the Community.

 

I'm sorry you had this experience and thank you for sharing it with the Community. I'd recommend you contact our Support Team for further assistance with the display of your device.

 

Remember each device wears differently based on the use of the device.

 

Hope this helps.

Best Answer
0 Votes