The face on my Charge 3 went so dark I can't read it.

[SRB264]

About 2 weeks ago the face on my Fitbit went so dark I can't read it. I've tried turning it off but as it's so dark I don't know if it's in it off.

Any ideas?

Moderator edit: added label

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SRB264.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

In addition to the regular restart, I would recommend performing a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Whether this doesn't work, please try to change the clock face by following these instructions.

Hope this helps.

[DKfit64]

I am having the same issue. I tried doing a long restart and regular restart and nothing is working. The display is still impossible to read

[EdsonFitbit]

Welcome to the Fitbit Community, @DKfit64.

Thanks for following our troubleshooting steps.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[SRB264]

Tried everything but unable to see if it had turned off or not. About 3 days later it suddenly came back but no longer beeps when I reach my target. I've checked that correct boxes are ticked in notifications and tried taking off and putting back but so far nothing doing.

[EdsonFitbit]

Thanks for your response, @SRB264.

I'm glad to hear that your Charge 3 display is working fine.

When the Do Not Disturb (DND) setting is on, notifications, goal celebrations, heart zone alerts, and reminders to move don't cause the tracker to vibrate or the screen to turn on. Please make sure DND and Sleep Mode are turned off. For instructions on how to navigate your Charge 3, please visit this article.

Whether this doesn't help, you can set up your Charge 3 as a replacement device by doing the following:

1. Tap the Today tab Fitbit logo, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

See you around.