help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

The new update bricked my Chrage 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2019 04:34 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-18-2019 04:34 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

Hey guys,

 

I have recently updated to the latest firmware (22.58.0). since then my charge 2 been acting very weird. The battery won't last for more than 1 Hr, no matter how long I keep charging it. it will die on me very quick. I started to feel that the new update has something to do with it. My Fitbit was working flawlessly until the recent update.

 

I have tried to reset it, tried different chargers, but the problem still exists. I stopped wearing the device now for the last few days, I feel so frustrated !

 

Anyone else facing the same issue?

 

Regards,

RJ

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-19-2019 08:24 - last edited on ‎01-31-2025 09:58 by Fitbit Moderator

‎09-19-2019 08:24 - last edited on ‎01-31-2025 09:58 by Fitbit Moderator

@RJ2030 It's great to see that you've visited the Fitbit Community!

Let me help you with your Charge 2 not working and thank you for troubleshooting this issue. I noticed that you already have a ticket with the Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎09-19-2019 08:52

‎09-19-2019 08:52

Exact same issue started happening about 24hours ago. The reason the battery is draining is because the two green lights stay on permanently at max brightness it looks like. Reading other posts one person even burned their wrist while sleeping, so I’m hesitant to wear it and hope it is the update so Fitbit can undo whatever went wrong

Best Answer
0 Votes

‎09-19-2019 16:23

‎09-19-2019 16:23

Just in the last three days my heart rate monitor stopped working and the battery drains in a few hours.

I have re-started it several times after charging, but the situation remains the same.

It was working great up to a few days ago.

 

Best Answer
0 Votes