The screen of my Charge 3 is black and white

[SunsetRunner]

I was charging my charge 3 and then it went all black and white and I can’t see the screen. I did nothing to it but let it charge. I tried restarting it 4 times and it doesn’t work. 

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @SunsetRunner, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear that your Charge 3's screen turned white and black. Thanks for trying to fix it prior to contacting us. Nice way to go! 

I've seen you contacted our Support Team after posting here who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present.