The screen of my Charge 3 is blank

[debs182]

Hi there, I've had the charge 3 about 4-5 weeks and today the lcd has stopped working, it vibrates when I press the side button but nothing is showing on the screen, any help appreciated.

Thanks Debbie 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @debs182.

I'm sorry to hear that your Fitbit Charge 3's screen is no longer working.

Please perform a restart by following these steps. If this doesn't work, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face of your Charge 3 as explained in this article.

If you have any question, please let us know.