The screen of my Charge 3 is not turning on

[jessiecaca_12]

my Fitbit was working fine until this afternoon when I got a text so I looked at my Fitbit to see the text and there were just white lines going up and down the screen, I then pressed the side button to turn it off to see if it would do anything but it wouldn't turn back on, I tried restarting it but nothing happened, it still vibrates when I press the button and it syncs to my phone but the screen isn't turning on.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @jessiecaca_12.

I'm sorry to hear the display of your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

Besides the regular restart, you can perform a long restart by following the next steps:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can change the clock face of your Tracker as explained on this article.

If you have any question, please let us know.