The screen of my Charge 3 is too dim

[WarwickS]

After the newest update the brightness on the screen is too dim!

Please can someone from Fitbit knowledge?

If anyone is going to reply to this topic please don’t answer it saying have you tried this restart method? Or make sure it isn’t in sleep mode.. boring! Already tried all the restart methods and checked the settings. Before the update I could read the display perfectly well outside and in, now it’s very difficult.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @WarwickS.

I'm sorry to hear the brightness of your Fitbit Charge 3 screen is too dim. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Michsam23]

I'm having the same issue. I've had my Charge 3 for over a year with no screen issues, but lately I've noticed the screen is looking dimmer than normal, and some of the pixels have been dying in the top right corner. I've tried both reset options, its not in Sleep mode, and I've tried both Normal and Auto brightness modes. Nothing has improved. I can barely read it in my office, and this past weekend I couldn't even read the screen while in the sun, which was never an issue before.

[WelshTracey]

Mine was the same now my screen gone completely blank, have u heard anything back off them? 

[Elzee]

I am also experiencing the same issue, this just started a few days ago after charging.  It's become so difficult to see the screen that I am at the point of not wearing it anymore.