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The screen of my Charge 3 is too dim

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‎06-22-2020 12:34 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

‎06-22-2020 12:34 - last edited on ‎09-16-2020 09:46 by Fitbit Moderator

I have a charge 3 that is a year old. I have tried changing the settings on screen brightness but nothing works. It's so dim I need to be in a dark room to see the smaller digits on screen. I've reset and done all that was suggested. If there is a fix please let me know. 

 

Moderator edit: updated subject for clarity

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‎07-01-2020 17:16

‎07-01-2020 17:16

Welcome to the Fitbit Community @SPS16.

 

I'm sorry to hear that the face of your Fitbit Charge 3 is too dim. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support as soon as possible.

 

If you have any question, please let us know.

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