The screen of my Charge 3 quit working

[tstu79]

Screen quit working this afternoon. Tried to restart while charging per instructions. Vibrates for a few seconds while button depressed but can’t get screen to reappear. Any suggestions?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @tstu79, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about your Charge 3's screen behavior. I appreciate you've taken the time to troubleshoot your tracker prior to posting here. 

I've seen you contacted our Support Team after posting here and saw that they have helped you with this situation. I'm glad you're back on track. 😉

We'll be around if there's anything else we may do for you. Have a great day! 

[offroadcj7]

Charge 3 stopped working. Chatted to support, went through trouble shooting steps, still not working. Support offered 25% off but would not allow me the discount on a Charge 4. Why would someone pay $ 89.00 more for the same faulty product? This is not quality product and under 2 years old, No harsh treatment, no water. Lots of other complaints about firmware update might have caused issue, How do I know if this happened to me?

[MarreFitbit · Accepted solution]

Hi there @offroadcj7, welcome to the Community Forums. We understand and respect your decision regarding the 25% our Support Team previously offered.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. When a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.