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The screen of my Charge 3 went blank

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‎04-26-2020 09:02 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-26-2020 09:02 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

I’ve tried to reset the watch as per your reset for 15s. It still stays black. What can I do please 

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 12:44 - edited ‎11-07-2023 07:21

‎05-12-2020 12:44 - edited ‎11-07-2023 07:21

Hi there @garybarnett1, welcome to the Community Forums. We apologize for the late response. 

Thanks for taking the time to perform a restart and a long restart in order to fix your Charge 3's screen prior to contacting us. 

I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


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‎05-12-2020 12:55

‎05-12-2020 12:55

Mine occasionally does that also. I go into app and change my clock face Nd it comes back on. 

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