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The screen on my Charge 2 has gone blank. It is fully charged and data still shows up on my phone.

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‎08-14-2020 23:34 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-14-2020 23:34 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I have tried trouble shooting:  reset did not work, cleaning contact points did not work, charged with my husbands charger and with other outlets and still no luck.  I have tried to reset it multiple times, and tried holding button for various different lengths of time.  The Charge 2 will vibrate, but the Fitbit Logo never lights up and display is still black. This has been going on for about a week. Is there a way to change the internal battery?

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‎08-15-2020 16:05

‎08-15-2020 16:05

My Fitbit Charge 2 has now stopped synching to the app on my phone.  I was able to view my "Steps" on my phone although the screen on my Charge 2 was blank.  I went for a long walk this morning and my steps are at ZERO.  When I check my app, my last synch was shortly before midnight. Is it dead? 

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