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The side button of my Charge 3 is not working, blank screen.

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‎06-05-2020 10:11 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-05-2020 10:11 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

My screen went blank suddenly and I was going to reboot but my side button is either stuck or gone......Guess It has had the biscuit!

 

Moderator edit: updated subject for clarity

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‎06-17-2020 17:23 - last edited on ‎01-28-2025 08:31 by Fitbit Moderator

‎06-17-2020 17:23 - last edited on ‎01-28-2025 08:31 by Fitbit Moderator

Welcome to the Fitbit Community @Yorkbev.

I'm sorry to hear that your Fitbit Charge 3 screen went black and the side button doesn't work.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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