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The time will not change on my charge 2

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‎12-18-2018 13:56 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎12-18-2018 13:56 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

I traveled to a different time zone and came back and my watch won’t change back to my time zone I’ve tried using the advanced settings but every time I select my time zone it will automatically change itself back. 

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3 REPLIES 3

‎12-18-2018 14:02

‎12-18-2018 14:02

Try setting to a different incorrect time zone, sync; then set back to correct zone and sync again.

That has worked for some people.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-18-2018 14:23

In response to JohnnyRow

‎12-18-2018 14:23

So it has changed on my Fitbit app but will not change on my watch even after I’ve tried may times syncing it.

Sent from my iPhone
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‎01-01-2019 11:56

In response to SunsetRunner

‎01-01-2019 11:56

@SunsetRunner A warm welcome to our Community! Sorry to hear that your Charge 2 isn't showing the correct time. Usually the suggestions @JohnnyRow shared do help solve the issue. I would like to know when was the last time your tracker synced (what does the app shows)? Also try changing the timezone on your phone settings then change them back. Finally when changing the timezone on the Fitbit app make sure you disable the automatic timezone and set it manually.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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