The wristbands on the Charge 3 won't latch

[Sansui]

My Charge 3 is almost three years old and I wear it every day and night,  I changed the original bands out for some leather ones,  So in that regard I only take mine off when I shower.  So I am thinking the new bands are about the same age.  So, after 2.5 years I decided to replace with the same ones and just today I took the old ones off and started to put the new ones on, and they would not snap into place.  I tried three or four times but no luck.  So I tried to put the old ones back on, but with the same result.  I am assuming that the tab that locks into the band is pushed in and won't pop back out to engage the band.  Any suggestions as to how to get this taken care of??

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Sansui. Welcome to the community forums! 

Thank you very much for the detailed information and for the steps you've followed prior to posting. At this time, I'd like to let you know that there are some tips on how to change the wristbands on your Fitbit Charge 3 that can be found here: How do I wear my Fitbit device?

If those tips don't help, I recommend visiting the following thread for tips and suggestions on how to get further assistance for inconveniences related with the wristbands. 

Hope this helps. 

[Sansui]

Sorry but none of these will help me. I appreciate your help.

[Sansui]

okay, so after chatting with Fitbit and finding out stuff that I already knew, I got down to the basic's of how the band snaps into place and figured out the push in's that do the snapping with the band, I got my trusty little precision set of screw driver's and pried them back up, and with about three hard tries, they are now holding the bands.  I gave the ends a good tug, and they held.  I just have to remember that when I go to take them off for the next band change out, if there will be any more is a doubtful thing, seeing as how I like the Charge 3's.. 

[WilsonFitbit]

@Sansui Thank you very much for your reply. 

I appreciate the feedback provided and thanks for contacting our Support Team and for the steps you've followed. At this time, I'm glad to hear that you were able to manage and fix the inconvenience with the wristband. 

Take into consideration that if you need further assistance or if you have any additional questions, you can reply back to our Support Team and they will be more than glad to continue helping you. 

See you around.