Hi,
It looks like I have very similar issues with my Charge 3. I already comment about the app in the Google store and got the comment back from Support that probably my phone is not compatible with the FitBit… well no, I cannot agree as I got mine for Christmas last year and it was working pretty fine apart from the first issue in January after some updates so it didn’t want to sync, reset helped then but that was already annoying event.
Most of the problems started after latest update:
- doesn't want to sync despite that it does sync occasionally when after connecting with the charging cable (???) – I am not going to take the cable everywhere with me if the battery can lasts 7 days (which is great by the way, love that),
- the app itself - when I'm refreshing it says no device detected (?) again how if when I am going to the profile it shows Charge 3 is connected - what is it then magic?!
- doesn't show the correct time - for God sake it is a watch with fully charged battery, doesn’t have internal clock to keep it correct?
- doesn't show correct date, sometimes only when after charging is updating the time and the date but at the end of the day when Ch3 is not connected to the charging cable anymore the times is wrong again (slowing down?);
- screen doesn't work - I cannot swipe to get to the settings to reset it, and it looks like the watch is frozen, I have the old-style watch screen, so the hand of a clock doesn’t move;
- reset with the charging cable doesn't work either. I tried all the methods from the forum, 8 seconds, 15 seconds, - no smiley face for me - doesn't work anymore, it did in January, ah and olso when connected to the charging cable doesn’t chow the battery level, doesn’t do anything but when disconnected you can see that it was actually charging;
- I tried to change the watch face but.. no, Ch3 decided it won't do it and the only thing is to disconnect the device which I did using the app but good luck with connecting it again.... the app says, "we found your tracker!"… no, you have not as this is how far we can go with it. Once I’ve got notification to add the pin but of course the screen on the watch at this time didn't want to light up so I could not read it, but at least the battery is full, so the charging cable is working,
- corrupted screen with not like most of the people with white lines mine has black if you can say that on the black screen, it looks like one or two rows of pixels do not light up.
I am sorry if my comments feel very sarcastic and angry, but I am seriously annoyed and disappointed. I loved it, the Chare 3 was great, no GPS (for that money hmmm well) but okay I can live without, cool to follow your sleeping pattern, the calendar, the exercises (could be more, I hope the team will add more), the app itself (old one) with screen going green if you did well, waterproof watch, all that little things, alarms, etc. etc. great great great and it is SMALL on my small wrist it looks good. I was serious fun of both the watch and the app… Now I wish my boyfriend bought me something different for Christmas, different manufacturer maybe.
Anyone can help? I would really appreciate that. I want to love my fit bit again 😉 .
Cheers
