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Time desync, bluetooth doesn't connect, and black lines across screen

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‎07-30-2020 15:26 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-30-2020 15:26 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

A while back my fitbit started displaying black lines across the screen. I tried all the help solutions online, but nothing worked. Later on my charge 3's bluetooth started taking a lot longer to connect to my phone -- to the point where it wouldn't connect for days at a time. Some time after this the time also began to really badly desync; at one point it was off by 15 hours. As with the black lines, I've tried all the solution I've found through the forums and none have helped. I'd really like to be able to use my charge 3 again -- I've enjoyed using it and it's really helped me with my weight loss goals

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2 REPLIES 2

‎07-31-2020 17:52

‎07-31-2020 17:52

Hi @danski93 sounds like a sync issue with your phone, if you would like help, please include the phone model.

Why won't my Fitbit device sync?

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‎07-31-2020 18:18

In response to Rich_Laue

‎07-31-2020 18:18

Samsung s9+

 

I don't think it's a syncing problem with my phone; other Bluetooth devices are able to connect/stay connected to my phone no problem. The original issue started with one black line which then turned into more black lines. The other mentioned issues happened a couple weeks afterwards.

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