Tired of Jumping through hoops to make my Charge 3 sync.

[Chrg3dontSync]

Fed up of trawling the internet for solutions, resets, that occasionally work, but waste so much time and have to be undertaken so frequently.

And it's stopped tracking sleep.

What's fitbit's returns policy.

this is faulty kit.

[Odyssey13]

Hi @Chrg3dontSync  here is the warranty and return policy - click to read. Where did you get it? Each retailer has a specific time period for returns. 

[Chrg3dontSync]

Thanks Odyssey,

Having thrown away the original packaging and straps I have rather scuppered myself.

I rang their helpline this morning and after a lot of blind alleys what worked was removing the device from the app and also removing my Charge 3 from my bluetooth list. Then we set it up as if it were new. 

To be fair to them, they were apologetic and patient.

It's working now, but we'll see for how long.

[Odyssey13]

@Chrg3dontSync  not everyone keeps the packaging. I usually toss it once the warranty period is over, unless I plan on giving it to a family member. Let's hope for the best for you and your Charge 3!

[tbirdy]

I have followed their directions on this multiple times and it works for a couple of days, then quits. I wish I hadn't gotten the Charge 3.  I liked the 2 better.  I miss having notifications that work. After the last app update I thought maybe the sync would work all the time but it doesn't. I got an iPhone 11 a couple of months ago so it's not an issue of it being an old phone. I upgraded because the face of my 2 was fairly scratched and I thought a new one would be more accurate.  I guess I'll have to think about an Apple watch next time.

[danielny]

I have the same issues with Charge 3 see my thread here https://community.fitbit.com/t5/Charge-3/Charge-3-Not-Recording-Steps-Properly-Despite-Reset-Other-S... .  Fitbit replaced the charge 3 and still same issues.  Charge 2 was soooo much better.  Going from Charge 3 to a charge 2 was a down grade 😞